At Fortwix, we commit to serving our order fulfillment clients with uncompromising attention.
That promise comes in the form of an account manager dedicated to ensuring that your business flourishes.
“Your account manager is your greatest resource to maximize all aspects of your subscription,” the company states on its website at Fortwix.com. “Contacting a different support person each time you need support can be frustrating, we take the frustrating part out of the support process by providing you with a dedicated resource.”
Your dedicated manager’s job also includes guiding you through the first few weeks of using our services and will remain your point of contact throughout your time with the company. Your manager will also provide support, serve as your liaison between your business and your service plan, and oversee your account.
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Standing Out
Like Fortwix, all order fulfillment service providers present their clients with a variety of customer service benefits. But there are some variations to be found among them.
At Rakuten Super Logistics, customer service includes in-house representatives based in the East and West Coast. The company also offers in-house warehouse liaisons, dedicated client success teams, partnership managers who work with clients to help them become more efficient and save money. Customers also have access to a newsletter that provides updates on the latest E-commerce news and announcements.
At Easyship, the customer service program keeps customers updated on shipment tracking, and customizing packing slips for a personal touch. Clients can also submit a request to get help in dealing with issues that need to be resolved.
The company’s website offers instructive written content ranging from setting up an account to troubleshooting and creating your first shipment. There is also information on how to upload product details. The company’s website also offers information on shipping guides to help customers understand how the company operates.
Shipmonk’s customer service comes with an assigned “Happiness Engineer” who will be available whenever customers need them. Customers also get access to pricing and billing information.
Fortwix, which is owned by Lab Tech, uses all its resources to enhance the customer service experience. Those resources include technology, accessibility, and shared inventory stock:
Technology
Not interested in being in the shadow of competitors, Fortwix uses cutting-edge technology to support its customer service operation. Technology, the company points out makes it easier for clients to compete alongside retail giants like Amazon, Walmart, or Target.
Accessibility
Our user-friendly interface is easy to use and allows our clients’ staff to quickly understand how Fortwix operates.
Our clients are also able to control their accounts as well as any individual package within each account. Clients also have access to place orders, map, and track packages. And there is also access to interactive reports on inventory levels, damaged products, fulfillment, and real-time delivery.
Shared Inventory Stock
Clients who qualify to participate in Fortwix’s free and voluntary Shared Inventory Stock model have the advantage of saving money and getting their products to consumers faster.
The model, which distributes products among the company’s nationwide list of warehouses, allows us to process orders from the closest facility to the customer. This program speeds up the time it takes to process and deliver an order. q
Fortwix “is dedicated to providing the best service you can get,” the company states on its website. “As long as your business is flourishing, so is ours.”