The business landscape shifted as a result of COVID-19’s emergence and the restrictions that accompanied it. As more and more businesses began adapting to these restrictions through remote work, employees and executives alike began working through new challenges. One challenge in particular, from the Human Resources side of things, is making sure employees remain up to date on their benefits.
It can be difficult for any employee to prioritize these benefits when a virus continues to run rampant. Most employees are thinking about how to keep themselves and their families safe as they navigate this new normal. It’s not hard to believe that they’re not putting much thought into how they should leverage their health benefits amidst the crisis. Even with this lack of consideration, employers and HR departments specifically are responsible for identifying effective methods to keep employees aware of their benefits information. Rather than doing so in-office, digital adjustments have had to be made.
Many times, despite their best efforts, businesses will fail to present this information as effectively as they should. In the cases where businesses feel inept in this regard, they often look to hire experienced business process outsourcing providers. These partners then prioritize determining methods to increase employee engagement throughout open enrollment periods for employee health benefits, so their partnered businesses don’t have to.
Taking The Right Approach
As mentioned previously, the new normal is anything but for businesses as of late. Remaining successful and effective requires some strategy, especially when it comes to open enrollment. The strategies that worked in the office, while perhaps still effective, will need some adjustment to appeal to remote employees. Meaning some form of a tailored remote open enrollment process will have to be developed and perfected to ensure quality care for employees.
Sharing important information similarly to how HR departments would in-person is the first step. Digital documents do just as good a job of explaining benefit plans as physical documents do. Giving employees some time to look over these plans is suggested. Following this, HR departments can host a virtual meeting that will openly discuss and inform employees about the enrollment steps to come.
As enrollment begins to open up, employers should encourage their employees to complete their enrollment in a timely manner. These businesses process outsourcing partners can also provide live expert help when necessary for struggling employees, ensuring they get the most out of their plans. Choosing the right provider for these partnerships is often the most difficult step. Rest assured, with Conduent, your organization is making the right choice when it comes to open enrollment. For additional information on how Conduent can assist your HR department and improve employee engagement in your organization’s open enrollment process, take a look at the infographic coupled alongside this post.
